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    “We delivered good results in the first half of 2014, despite major weather events and competitive markets, by maintaining our disciplined underwriting approach and from the continued delivery of our strategic initiatives.”

    Paul Geddes CEO of Direct Line Group

    Operating profit

    £249.1 million

    H1 2014 Results

    “Our Return on Tangible Equity is 15.8% which is ahead of our 15% target.”

    John Reizenstein, CFO of Direct line Group

    Achieved a ROTE of 15.8%
    H1 2014 Results

    “Our COR of 96.6% remains within our target range of 95 - 97%, despite major weather events and competitive markets.”

    John Reizenstein, CFO of Direct line Group

    Combined operating ratio

    96.6%

    H1 2014 Results

    “We are rewarding investors through an interim dividend per share of 4.4 pence, which is a 4.8% increase on the 2013 interim dividend.”

    John Reizenstein, Chief Financial Officer

    Dividends per share

    4.4p Interim

    H1 2014 Results

     

    Our approach

    Our business model allows customers to buy the products they want through the channels that suit them best.

    Our brands

    Our brands

    We aim for each of our brands to offer a specific proposition to a distinct customer segment.

    Our products

    Our products

    We tailor our products to target specific market segments. We have multiple brands, products and distribution channels that enable customers to choose the right level of cover to protect their cars, homes, holidays, businesses and pets.

    Our channels

    Our channels

    We use a multi-brand, multi-product and multi-distribution channel business model, aiming for each of our brands to offer a specific proposition to a distinct customer segment.

    Our strategy

    We continue to transform our business to move towards our ambition to be Britain’s best retail general insurer. Our strategy is based on five key priorities.

    Distribution

    Improve distribution efficiency and effectiveness.

    Pricing

    Leverage data and the investments we have made to provide leading technical and market pricing.

    Claims

    Improve customers’experience by rolling out further claims initiatives.

    Costs

    Improve efficiency and reduce costs.

    Commercial & international

    Drive further efficiencies and leverage our skills across the Group.

    Our brands

    We own several of the country's best-known brands, each with its own clearly defined identity and proposition.

    • Churchill
    • Privilege
    • Greenflag
    • NIG
    • direct line for business

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